Terms and conditions

Terms & Conditions

Welcome to Namah festive creations. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

This website is operated by Namah festive creations. Throughout the site, the terms “we”, “us”, and “our” refer to the brand/store. By visiting our website and/or purchasing from us, you agree to be bound by these Terms & Conditions.

We reserve the right to update, change, or replace any part of these Terms at any time without prior notice.

2. Products & Services

We specialize in handcrafted decor products, festive hampers, rakhis, platters, gifting items, and customized handmade products.

• All products are subject to availability.
• Since most products are handmade, slight variations in color, design, texture, or finishing may occur.
• Product images are for reference purposes only. Actual product appearance may vary slightly due to lighting and screen settings.

3. Pricing & Payments

• All prices are listed in INR (₹) unless stated otherwise.
• Prices may change without prior notice.
• We accept secure online payments through trusted payment gateways.
• Orders will be processed only after successful payment confirmation.

4. Custom & Personalized Orders

For customized or personalized products:

• Once the order is confirmed, cancellations may not be accepted.
• Customers are responsible for providing accurate customization details.
• Customized products are non-returnable and non-refundable unless damaged or incorrect.

5. Shipping & Delivery

• Delivery timelines may vary depending on location and courier services.
• We are not responsible for delays caused by courier companies, natural events, or unforeseen circumstances.
• Customers must provide accurate shipping details. We are not liable for delivery issues caused by incorrect addresses or contact information.

6. Return, Refund & Cancellation

Please refer to our Return & Refund Policy for complete details.

• Returns are accepted only for damaged, defective, or incorrect products.
• Claims regarding damaged items must be reported within 48 hours of delivery with proper unboxing video/photos.
• Refunds (if approved) will be processed within a reasonable timeframe.

7. Intellectual Property

All content on this website including images, product designs, logos, text, graphics, and videos are the intellectual property of Namah festive creations and may not be copied, reproduced, or used without permission.

8. User Conduct

You agree not to:

• Use the website for unlawful purposes
• Upload harmful or malicious content
• Attempt unauthorized access to our systems
• Misuse or copy website content

9. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our maximum liability shall be limited to the amount paid by the customer for the order.

10. Third-Party Services

Our website may contain links or integrations with third-party services such as payment gateways, social media platforms, or courier providers. We are not responsible for their policies or practices.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising shall be subject to the jurisdiction of the courts of [Your City, State].

13. Contact Us

If you have any questions regarding these Terms & Conditions, you may contact us:

Business Name: Namah festive creations
Email: Namahcreations88@gmail.com
Phone: 7742728198
Address: [Your Business Address]

14. Handmade Product Disclaimer

All our products are handcrafted, therefore slight imperfections, variations in color, size, texture, or finishing are natural and are not considered defects.

15. Festive Season Delivery Disclaimer

During peak festive seasons such as Raksha Bandhan, Diwali, or wedding periods, delivery timelines may be longer due to high order volumes and courier delays.

We recommend placing orders in advance.

16. Unboxing Video Requirement

To claim any damage, missing item, or wrong product:

• A clear unboxing video recorded from the beginning without cuts is mandatory.
• Claims without proper unboxing proof may not be accepted.

This is especially important for handmade businesses.

17. Order Refusal Rights

We reserve the right to refuse or cancel any order if:

• Incorrect pricing is displayed
• Fraudulent activity is suspected
• Product becomes unavailable
• Customer information is incomplete

Refunds for canceled prepaid orders will be initiated accordingly.

18. Color & Display Accuracy

Actual product colors may vary slightly due to:

• Device screen settings
• Photography lighting
• Handmade material variations

19. Force Majeure

We shall not be held responsible for delays or failure in performance caused by events beyond our control, including natural disasters, strikes, transport disruptions, government restrictions, or technical failures.

20. Social Media & Content Usage

By tagging, mentioning, or sharing our products on social media, you grant us permission to repost or feature such content for promotional purposes unless requested otherwise.

21. Coupon & Offer Policy

• Discount codes cannot be combined unless specified.
• Offers may be modified or withdrawn at any time.
• Coupons are valid only during the stated validity period.

22. Packaging Disclaimer

Packaging materials, ribbons, flowers, and decorative accessories may vary slightly depending on availability while maintaining overall aesthetic quality.

23. International Shipping (If Applicable)

International customers are responsible for customs duties or import taxes applicable in their country. Delivery timelines may vary for international orders.